#charmed-support-widget {
    /* Le tue variabili CSS sono già qui, racchiuse nell'ID, ottimo! */
    --accent-color-primary: #8a2be2;
    --accent-color-secondary: #00bcd4;
    --text-light: #e0e0e0;
    --text-dark: #f0f0f0;
    --glass-background: rgba(45, 45, 55, 0.2);
    --glass-border: rgba(255, 255, 255, 0.1);
    --header-background: rgba(60, 60, 70, 0.4);
    --shadow-strong: 0 8px 32px 0 rgba(31, 38, 135, 0.37);
    --blur-intensity-high: blur(15px);
    --system-message-bg: rgba(60, 60, 70, 0.6);
    --user-message-bg: rgba(0, 188, 212, 0.7);
    --support-message-bg: rgba(138, 43, 226, 0.7);
    font-family: 'Poppins', sans-serif !important;

    position: fixed;
    bottom: 5px !important;
    right: 20px;
    width: 320px;
    font-size: 14px;
    z-index: 999999; /* Aumentato drasticamente */
    box-shadow: var(--shadow-strong);
    border-radius: 15px;
    overflow: hidden;
    display: flex;
    background: var(--glass-background);
    flex-direction: column;
    height: auto;
    border: 1px solid var(--glass-border);
    transition: all 0.4s ease-in-out;
    backdrop-filter: var(--blur-intensity-high);
    -webkit-backdrop-filter: var(--blur-intensity-high);
}

/* Modifica solo per la versione mobile */
@media (max-width: 768px) {
    #charmed-support-widget {
        bottom: 50px !important;
        right: 10px;
        left: 10px;
        width: auto;
    }
}

/* Stile per il pulsante di toggle della chat */
#chat-toggle-tab {
    position: fixed;
    right: 15px;
    top: 30%;
    transform: translateY(-50%) rotate(-90deg);
    transform-origin: right center;
    background-color: #8a2be2;
    color: #f0f0f0;
    padding: 8px 20px;
    border-radius: 10px 10px 0 0;
    cursor: pointer;
    z-index: 999999; /* Aumentato drasticamente */
    font-weight: 600;
    letter-spacing: 1.5px;
    box-shadow: 0 8px 32px 0 rgba(31, 38, 135, 0.37);
}


/* Classe per nascondere gli elementi */
.hidden {
    display: none !important;
}

/* Classe per nascondere gli elementi all'inizio */
.hidden-init {
    display: none;
}

/* Badge per i nuovi messaggi */
#chat-badge {
    background: #ff4d4d;
    color: white;
    font-size: 12px;
    font-weight: bold;
    border-radius: 50%;
    padding: 3px 7px;
    position: absolute;
    top: -8px;
    right: -8px;
    display: none;
    z-index: 1000000; /* Aumentato per assicurare che sia sopra tutto */
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

/* Barra delle azioni del ticket */
#ticket-actions-bar, #ticket-actions-bar-dynamic {
    position: absolute;
    top: 40px;
    left: 0;
    width: 100%;
    background: rgba(30, 30, 40, 0.9);
    color: var(--text-light);
    padding: 8px 10px;
    z-index: 1000000; /* Aumentato per assicurare che sia sopra tutto */
    display: flex;
    justify-content: space-between;
    gap: 8px;
    box-sizing: border-box;
    border-bottom: 1px solid var(--glass-border);
}

/* Bottoni nella barra delle azioni */
#ticket-actions-bar button, #ticket-actions-bar-dynamic button {
    flex: 1;
    padding: 8px 10px;
    font-size: 13px;
    border: none;
    font-weight: 600;
    border-radius: 8px;
    cursor: pointer;
    transition: background-color 0.3s ease, transform 0.2s ease;
    box-shadow: 0 2px 5px rgba(0, 0, 0, 0.1);
}

/* Colori per i bottoni */
#new-ticket-btn, #new-ticket-btn-dynamic {
    background: #27ae60;
    color: white;
}

#new-ticket-btn:hover, #new-ticket-btn-dynamic:hover {
    background: #2ecc71;
    transform: translateY(-2px);
}

#open-ticket-btn, #open-ticket-btn-dynamic {
    background: #3498db;
    color: white;
}

#open-ticket-btn:hover, #open-ticket-btn-dynamic:hover {
    background: #5dade2;
    transform: translateY(-2px);
}

/* Intestazione del widget di supporto */
#charmed-support-header {
    background-color: var(--header-background);
    color: var(--text-dark);
    padding: 12px 18px;
    cursor: pointer;
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 16px;
    flex-shrink: 0;
    border-bottom: 1px solid var(--glass-border);
    border-top-left-radius: 15px;
    border-top-right-radius: 15px;
    font-weight: 600;
}

/* Punto di stato per il supporto */
#charmed-support-status-dot {
    width: 10px;
    height: 10px;
    background-color: #2ecc71;
    border-radius: 50%;
    box-shadow: 0 0 8px rgba(46, 204, 113, 0.6);
}

/* Corpo principale della chat */
#charmed-support-body {
    background-color: transparent;
    color: var(--text-light);
    padding: 10px;
    max-height: 400px;
    overflow-y: auto;
    flex: 1;
    display: flex;
    flex-direction: column;
    height: auto;
}

/* Contenitore della chat */
.chatbox-wrapper {
    flex: 1;
    display: flex;
    flex-direction: column;
    position: relative;
    background-color: transparent;
}

/* Contenuto della chat (messaggi) */
.chat-content {
    flex: 1;
    overflow-y: auto;
    padding: 10px;
    background-color: transparent;
    padding-top: 0 !important;
    margin-top: 0 !important;
    display: flex;
    flex-direction: column;
    justify-content: flex-end;
    height: 100%;
    min-height: 200px;
    overflow-y: auto;
    /* Stile per la scrollbar */
    scrollbar-width: thin;
    scrollbar-color: rgba(255, 255, 255, 0.3) transparent;
}

.chat-content::-webkit-scrollbar {
    width: 8px;
}

.chat-content::-webkit-scrollbar-track {
    background: transparent;
}

.chat-content::-webkit-scrollbar-thumb {
    background-color: rgba(255, 255, 255, 0.3);
    border-radius: 10px;
    border: 2px solid transparent;
}


/* Messaggi della chat */
.chat-message {
    margin: 8px 0;
    padding: 10px 15px;
    border-radius: 12px;
    font-size: 14px;
    max-width: auto;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}

/* Messaggi dell'utente */
.chat-message.user {
    background-color: #0c8e65;
    color: var(--text-dark);
    align-self: flex-end;
    border-bottom-right-radius: 4px;
}

/* Messaggi di sistema */
.chat-message.system {
    background-color: var(--system-message-bg);
    color: #fff;
    align-self: flex-start;
    border-bottom-left-radius: 4px;
}

/* Messaggi dell'admin */
.chat-message.admin {
    background-color: var(--support-message-bg);
    color: var(--text-dark);
    align-self: flex-start;
    border-bottom-left-radius: 4px;
}

/* Support logo per i messaggi */
.chat-message .support-logo {
    height: 18px;
    vertical-align: middle;
    margin-right: 8px;
}

/* Stato del messaggio (es. spunta lettura) */
.chat-message .msg-status {
    font-size: 0.7em;
    margin-top: 5px;
    color: rgba(255, 255, 255, 0.7);
    display: block;
    text-align: right;
    line-height: 1;
    padding-right: 2px;
}

/* Icone di stato dei messaggi */
.msg-status-icon {
    font-size: 15px;
    vertical-align: middle;
    margin-left: 5px;
}

.msg-status-icon.single-check {
    color: #bdbdbd;
}

.msg-status-icon.double-check svg {
    fill: #2196F3;
    height: 13px;
    width: 17px;
    vertical-align: middle;
}

/* Form di invio messaggi */
#support-chat-form {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 15px;
    border-top: 1px solid var(--glass-border);
    background-color: rgba(30, 30, 40, 0.5);
    flex-shrink: 0;
    border-bottom-left-radius: 15px;
    border-bottom-right-radius: 15px;
}

#support-message {
    width: 100%;
    height: 70px;
    resize: vertical;
    padding: 10px;
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.2);
    background-color: rgba(20, 20, 25, 0.7);
    color: var(--text-dark);
    font-size: 14px;
    box-sizing: border-box;
    transition: border-color 0.3s ease, background-color 0.3s ease;
}

#support-message:focus {
    outline: none;
    border-color: var(--accent-color-primary);
    background-color: rgba(20, 20, 25, 0.9);
}

.file-input-label {
    font-size: 13px;
    color: var(--text-light);
    display: block;
    margin-bottom: 5px;
}

#support-file {
    font-size: 12px;
    color: var(--text-light);
    margin-bottom: 5px;
    display: inline-block;
}

#support-email {
    margin-top: 5px;
    width: 100%;
    padding: 10px;
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.2);
    background-color: rgba(20, 20, 25, 0.7);
    color: var(--text-dark);
    font-size: 14px;
    transition: border-color 0.3s ease, background-color 0.3s ease;
}

#support-email:focus {
    outline: none;
    border-color: var(--accent-color-primary);
    background-color: rgba(20, 20, 25, 0.9);
}

#support-chat-form button {
    background-color: #0c8e65;
    color: var(--text-dark);
    border: none;
    padding: 12px;
    border-radius: 8px;
    cursor: pointer;
    font-size: 16px;
    transition: background-color 0.3s ease, transform 0.2s ease;
    font-weight: 600;
    box-shadow: 0 4px 10px rgba(0, 0, 0, 0.2);
}

#support-chat-form button:hover {
    background-color: #9b59b6;
    transform: translateY(-2px);
    box-shadow: 0 6px 15px rgba(0, 0, 0, 0.3);
}

#submit-button[disabled] {
    opacity: 0.6;
    pointer-events: none;
}
#submit-button .loading-label {
    font-style: italic;
}